What significant changes were made to the ROC in 2020?

The significant changes made to the Arizona Registrar of Contractors (ROC) in 2020 primarily focused on streamlining processes and enhancing consumer protections. This initiative was aimed at making it easier for contractors to navigate the licensing process while simultaneously improving the safety and quality of services provided to consumers. The enhancements included implementing more efficient procedures for application processing, complaint resolution, and oversight of contractors.

By focusing on these aspects, the ROC aimed to maintain high standards within the contracting industry while ensuring that consumers had better protections and access to reliable contractors. These measures not only improved operational effectiveness within the ROC but also built trust between consumers and the contracting community.

While the introduction of new contractor exams, reduction of fees, or elimination of licensing may have been topics of discussion, they did not represent the primary changes made by the ROC in that year. Therefore, the emphasis on streamlining processes and enhancing protections encapsulates the core improvements made to benefit both contractors and consumers alike.