What is the main focus of the AZ ROC’s complaint investigation process?

The main focus of the AZ ROC’s complaint investigation process is to ensure compliance with state laws and protect consumer rights. This regulatory body plays a crucial role in overseeing the construction industry in Arizona by enforcing laws that govern contractor behavior and practices. When a complaint is filed, the AZ ROC investigates to determine whether there has been any violation of licensing laws, building codes, or regulations that could compromise consumer safety or rights.

By focusing on compliance, the AZ ROC helps maintain a level of professionalism and accountability within the industry, ensuring that contractors adhere to established standards and consumers are safeguarded against potential fraud, unsafe practices, or substandard work. This protective role is central to the agency's mission and reflects its commitment to fostering a fair and safe marketplace for both contractors and consumers.